Terms
The terms, in the same plain English as everything else.
Booking, pricing, cancellation and messaging — written to be read once and understood, not to be skimmed past a wall of capital letters.
Who you are dealing with
Housewarm Cleaning Co., a residential cleaning service operating across Lackawanna, Luzerne, Wayne and Monroe counties, Pennsylvania. Reach us at [email protected] or on the number at the top of this page.
Booking, pricing and tax
The price you are quoted is a flat price for the job described, not an hourly meter. It is published on the price page before anyone knocks on your door.
Pennsylvania sales tax at 6% is added on top and shown as its own line, never folded quietly into the rate.
If the home is in materially worse condition than described, we tell you the real number before starting. You can decline and we leave, with nothing owed.
Cancellation, breakage and access
Twenty-four hours' notice to move or cancel, free, every time. Inside that window there is a partial charge, because the slot was held and the trip still happened.
The full written detail — breakage, keys, codes, requoting — is on the policies page, and those policies form part of these terms.
Text messages from us — what you are agreeing to
By giving us your mobile number you agree we may text you about your own booking: confirmations, arrival and running-late notes, scheduling changes, and replies to questions you asked us. These are part of the service and are not marketing.
Promotional messages are separate and always optional. They only go to people who ticked the optional box on the booking form, and ticking it is never a condition of booking anything. Typical content is a seasonal opening or a price change.
Message frequency varies. Booking-related messages depend on how often we clean for you; promotional messages are a few a year. Message and data rates may apply.
Reply STOP to any message to stop receiving them. Reply HELP for help, or contact us at [email protected]. Carriers are not liable for delayed or undelivered messages.
Your mobile information is never shared with third parties or affiliates for marketing or promotional purposes — see the privacy policy.
Payment
Payment is due on completion of the visit unless we have agreed otherwise in writing. Recurring customers are billed per visit, not in advance, and there is no contract and no cancellation fee for stopping a recurring slot.
What we do not do
We do not move heavy furniture, handle biohazards, clean exterior windows above ground level, or work in a home where a pest infestation is active. If we arrive to any of those, we will tell you on the spot rather than half-doing it.
We are also not a substitute for a specialist: mould remediation, carpet extraction and post-construction dust are different trades, and we will say so rather than take the money.
If something goes wrong
Tell us within 24 hours of the visit and we come back and put it right. That is the first and best remedy, and it costs you nothing.
Nothing in these terms limits any right you have under Pennsylvania consumer law, and nothing here is meant to. These terms are governed by the law of the Commonwealth of Pennsylvania.
Changes to these terms
If these terms change, the date below changes with them, and anything already booked is honoured on the terms in force when you booked it.
Last updated 30 August 2026.
Get your price in one call.
No estimate visit, no hourly meter. A firm flat number on the phone.